Shipping policy
Shipping Policy
Thank you for choosing to shop with us. We are committed to ensuring your order is delivered safely and efficiently. Please review the following information regarding our shipping processes.
Shipping Destinations
We currently ship to customers within Australia and selected international locations. If your country is not listed at checkout, please contact us at hello@goodthreadsclub.com, and we will do our best to assist you.
Order Processing
All orders are processed within 2 to 3 business days (excluding weekends and public holidays). You will receive a shipping confirmation email with tracking information once your order has been dispatched. Please note that during periods of high demand, processing times may be slightly extended.
Shipping Rates & Delivery Estimates
Domestic (Australia):
- Shipping rates are calculated at checkout based on your destination and order size.
- Estimated delivery: 3 to 7 business days
International:
- Shipping rates are calculated at checkout based on your destination and order size.
- Estimated delivery times range from 7 to 21 business days, depending on the location.
Delivery timeframes are estimates only and may be affected by customs processing, public holidays, or unforeseen service disruptions.
Customs, Duties & Taxes
For international orders, please be aware that customs fees, import duties, and local taxes may apply upon arrival in your country. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information before placing an order.
Order Tracking & Delivery Issues
Once your order has been dispatched, tracking details will be provided via email. If you encounter any issues with delivery or if your tracking has not been updated, please contact us at hello@goodthreadsclub.com.
Address Accuracy
Please ensure that all shipping details are entered correctly at checkout. We cannot be held responsible for orders delayed, lost, or misdelivered due to incorrect or incomplete address information provided by the customer.
Contact Us
For any questions or further assistance regarding shipping, please reach out to us at hello@goodthreadsclub.com.